Alantin Appliance Service (Omega Smeg Appliance Repair)

Problem

  • Repairs and maintains a range of household appliances
  • Invoices were hand-written with transactions reconciled at a later stage
  • Credit card payments were process back at the office
  • Errors due to incorrect transcribing of details, lost invoices and accounts – led to follow up calls to confirm details, and the potential for bad debt and processing lag-times to affect cash flow

Solution

  • Alantin have initially purchased 6 Mint PPS subscriptions through Optus for their repair personnel- run on Blackberry smart-phones

Benefits

  • Reduction of $85,000 in annual administration cost
  • Invoices and processing performed on-the-spot
  • Eradicated bad debts, lost invoices and general process inefficiencies
  • Reduced administration time by up to 3 hours per day
  • Customer retention - strengthened professionalism of company representatives
     
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